John Smith

So that we can continue to bring you our services after Brexit, we’ll be moving accounts for those living outside the UK to our EU licensing partner in Belgium, PPS EU SA. This makes sure that usin...

Yes! No matter the outcome of the Brexit transition period, we're fully prepared. Whatever happens, you’ll still be able to use our smart and connected service to continue to do things like: Sen...

From Jan 1st 2021 we are temporarily suspending the creation of GBP accounts for customers outside of the UK. We are working on a solution to make this available again in the near future. In the me...

Yes! You’ll still be able to hold a secondary account for free, regardless of the plan you choose unless you live in the EEA and are trying to open a secondary GBP account. This is only temporary, ...

If someone sends money to your HandyPay account, the amount of time it’ll take to arrive can differ depending on the method. When someone sends you money from their HandyPay account straight to you...

You can cancel a recurring payment from your HandyPay app. All you need to do is: Click on the Pay tab from the home screen Click on Recurring from the menu at the top to see all recurring paym...

You can set up a recurring payment from within your HandyPay app. All you need to do is: Click on the Pay tab from the home screen Click on Recurring from the menu at the top If the person yo...

After you choose our annual subscription plan, you have 2 weeks to let us know that you’d like to cancel and receive a refund of your subscription. You can do this by reaching out to our Support te...

If you don’t have enough money in your account to cover the monthly fee, you’ll need to top up your account as soon as possible so that it can go through.

Your card PIN is only ever available inside your HandyPay app; we don’t send it with your card or display it anywhere else. To see your card PIN, follow these steps: Open your HandyPay app and ta...