John Smith

When you top up with cash using Paysafecash, your HandyPay balance should be updated within 15 minutes of you doing so. If your money hasn’t arrived in your HandyPay account after 6 hours, you'll n...

If you’ve forgotten your Paysafecash password, you’ll need to contact Paysafecash directly to reset it and create a new one. You can do this at https://www.paysafe.com/support/.

Depending on which currency account you have, there are different ways of topping up your account with cash. To check which options are available with your account, all you need to do is: Open th...

To top up in cash through Paysafecash, here’s what you need to do: Step 1: Open your app, tap Add money and find the Paysafecash option Step 2: Once you’ve selected this, choose the amount you want...

Depending on the currency of your account and the type of plan you’ve chosen, there are different limits for how much you can top up and on how many top-ups you can make in a certain period. You ca...

To keep your account safe and secure, there are plenty of things you can do! Here are a few of our top tips to help you do just that: Sign up to HandyPay using your own phone, not someone else’s ...

We’re always working to improve our app with cool new features and better ways of working. When we release a new app update, your phone will usually update to the new version automatically – but if...

Technically, yes, you can log into your account on someone else’s device, but we don’t recommend it. Doing this can put you, your account and your privacy at a high risk, and you won't be fully pr...

It’s easy to link the new phone to your HandyPay account – just follow these steps: Open your HandyPay app and tap ‘Log in’ or ‘I have an account’ Enter your email address, as registered with ...

No, if you move to another country, your account won’t be closed. Remember: if you move to the UK or any EEA country, make sure to update your address in your HandyPay app to avoid any potential...