John Smith

The most common reasons that you card top-up didn’t go through are: The card details were wrong (for example the expiry date, CVV or name on the card) There wasn’t enough money in the account y...

It’s easy to top up your account instantly by using one of your other debit cards issued by Visa or Mastercard. Here’s how: Open the HandyPay app on your phone From the Home menu, choose Add mo...

Depending on the currency of your account and the type of plan you’ve chosen, there are different limits for how much you can top up and on how many top-ups you can make in a certain period. You c...

If you don’t remember your password or you’ve been locked out of the app after a failed login attempt, here’s what you need to do next: Tap Forgot on the main screen of the app where you’re asked...

If you enter the wrong app password more than 3 times, we’ll temporarily lock your access to the app. To unlock it, you'll need to follow these steps: Tap Forgot on the main screen of the app whe...

Need to change your account information? It’s easy to do it right in your HandyPay app: Tap on Menu Then on Settings and Personal details From there, you can change your mobile number, addres...

Yes, you can have more than one account with us! Once you’ve got one set up, it’s easy to open another from within your HandyPay app in a different currency. You'll only pay a single monthly fee fo...

With your HandyPay account, it's easy to stay on top of your spending and know exactly where your money is going, by managing it in your app. Within the app you can: Choose the spending category ...

If you don't have enough money in your account, you might go into a negative balance when a transaction you’ve made isn’t processed until later on. The most common situations when this can happen a...

It’s easy to check your balance from the home screen of your HandyPay app. And what’s more, you can even check your balance without opening your HandyPay app! To do this, simply: In your HandyPay...