John Smith

Yes! As long as you have the right documents for the account you’d like to open, you’ll be able to open a new account with us. This means that if you live in France, we’ll still need the same do...

We’re sorry to hear your account was suspended. A likely reason is that we weren’t able to verify your identity in line with the local requirements. Unfortunately we can’t go into any further detai...

No, unfortunately you won’t be able to access your accounts, including any of the following: EUR accounts (either GBP, BE or FRA IBAN) GBP accounts RON accounts Saving Pots Joint Accounts Busine...

Yes, if we’ve suspended your account after 31 October, you can still send us the documents we need to get it back up and running. You can check the full list of documents you need to send us her...

If someone sends you money after your account has been suspended, it will either not be processed or be returned back to the sender automatically. The time this takes will vary based on the type...

If we’ve suspended your account, you’ll need to send us the documents we need before we can get your account back up and running. Unfortunately if you don’t have these documents, you’ll need to c...

No, once your account is suspended, you won’t be able to use our typical account features. This includes: Making and receiving bank transfers and card payments Viewing your card PIN Blocking or ...

If you didn’t manage to send us the documents we need before the 31 October deadline, you can still send us them to help unblock your account. You can check the full list of documents you need to...

Your account may have been suspended if you weren’t able to send us the documents we needed to keep it open by 31 October. Don’t worry, you can still send us the documents we need. You can check...

You can send the documents you need (see here) to us at documents@monese.com or as a reply to the email we sent you. If you received an in-app message from us, you can also upload your documents ...