John Smith

To activate your card, all you need to do is: Select the Card menu option in your app main screen Enter the Activation code (last four digits of your card number) That’s it! Your card will be...

All our cards are issued by Mastercard, which means that (excluding some exceptions) you can use it in most places where Mastercard is accepted! Your card can be used to shop online, make in-store ...

If you see a pending card transaction in your account, don’t worry! These are completely normal. Pending card transactions are payments that you’ve authorised, but are still waiting to be approved ...

Unfortunately, card refunds are out of our control and you’ll need to contact the merchant directly to get an estimated refund time. In most cases, card refunds usually arrive within 5-10 working d...

If your payment for something you’re buying online didn’t go through, there are a number of reasons it could be: You don’t have enough money in your account You entered the wrong CVC code more ...

If you don’t recognise a transaction in your account and think your card's been used without your permission, the first thing you should do before getting in touch with us is to lock your card. You...

Depending on the type of account you have and the country you live in, the limits for your card will be different. You can check out our most up to date limits on our pricing page (here) or in our ...

If this happens, don't worry! It's likely that the money deducted from your balance is only as an authorisation and will be automatically refunded back to you. This is unfortunately out of our cont...

There are some types of transactions that you can’t use your HandyPay card to pay for (and we may need to block your card if you do). These are: Dating and escort services, including advertising ...

After you create a Paysafecash barcode (find out how - here), you should receive it to your email address or be able to download it. If you don’t, all you need to do is create a new barcode and th...