John Smith

Our saving pots are a great way to put money aside, keeping it separate from your main account. You can create pots for your EUR, GBP, RON, business or joint accounts. We don’t offer any interest o...

Sometimes, we may decide to close your account. If this happens, your account will be closed for good and you won’t be able to reopen it or have another account with us. We know this is frustrating...

We understand that it can be frustrating, but if we’ve placed a block on your account it’s usually for a very good reason – and we can’t always share that information with you. With everything we d...

We’d be sorry to see you go! Before closing your account, consider contacting our Customer Services to see if there’s anything we can help you with. If you’d still like to close your account after ...

You can download your account and transaction statements in both PDF and Excel formats from your HandyPay app any time that you need. To download your account statement: Open your HandyPay app ...

The limits on your account will depend on the type of account you have and the local rules applied to that account. Depending on the currency of your account (GBP, EUR or RON) or the plan you choos...

Depending on the reasons you’d like to cancel your card, there are several ways of doing so. If you've lost, damaged or had your card stolen, we advise you to immediately block your card and reques...

Starting from 60 days before expiry, we’ll send you reminders (usually through push message or email) that your card is about to expire and you need to replace it. It’s free to request a replacemen...

The delivery date of your card will depend on where you live: If you live in the UK, the delivery date is usually 3 to 5 business days If you live anywhere else in the EEA, the delivery can tak...

When situations like this happen, most ATM companies won’t return your card for security reasons. If this happens to you, we recommend that you immediately block your card and request a replacement...