John Smith

If you accidentally sent money to someone you know we strongly recommend that you contact them, because it might be the fastest way to get the money back into your account. If you sent money to th...

If you’re sending or waiting to receive money, it might sometimes take longer than usual. Keep in mind that transfers always depend on the other bank’s processing times. You should also consider th...

You can still do this from your HandyPay app however we now require the address of the person you are sending money to. You’ll be prompted in your HandyPay app for this information when you make a ...

Yes! It’s easy to send money internationally with us. Check out our money transfers page for our current list of where you can send to. The currency must match the destination country, for example ...

Did you know that HandyPay to HandyPay transfers are instant? That means if you transfer to another HandyPay customer, they’ll receive it straight away! Here are our processing times for outgoing p...

It’s simple! All you need to do to get started is head to the Home screen in your HandyPay app and choose the Pay option on the bottom menu. To pay someone who you've sent money to before or someon...

If you think you’ve been a victim of fraud or a scam, contact us right away! Make sure you have all the information about what happened and the transactions you believe are fraudulent. If you’ve ...

Sofort is a service is operated by Sofort GmbH, which is part of the Klarna Group. With Sofort, you can top up your European HandyPay account straight from the app, through one of your other bank a...

Yes, it’s easy to create invoices directly through your HandyPay app – and it’s completely free! Using your Business account, all you need to do is: Open your HandyPay app, Tap More, at the bot...

If you’re a sole trader, you can use your HandyPay personal account for all your sole trader activities without needing to open a business account. This is because you're not legally required to op...