To keep your account safe and secure, there are plenty of things you can do! Here are a few of our top tips to help you do just that: Sign up to HandyPay using your own phone, not someone else’s ...
Depending on the currency of your account and the type of plan you’ve chosen, there are different limits for how much you can top up and on how many top-ups you can make in a certain period. You ca...
Depending on the type of account you have and the country you live in, the limits for your card will be different. You can check out our most up to date limits on our pricing page (here) or in our ...
To activate your card, all you need to do is: Select the Card menu option in your app main screen Enter the Activation code (last four digits of your card number) That’s it! Your card will be...
You can download your account and transaction statements in both PDF and Excel formats from your HandyPay app any time that you need. To download your account statement: Open your HandyPay app ...
So that we can continue to bring you our services after Brexit, we’ll be moving accounts for those living outside the UK to our EU licensing partner in Belgium, PPS EU SA. This makes sure that usin...
To keep your account safe and secure, you can only see your card PIN when you’re in your HandyPay app. We’ll never send it with your card or display it anywhere else. To see it, you just need to: ...
Your card PIN is only ever available inside your HandyPay app; we don’t send it with your card or display it anywhere else. To see your card PIN, follow these steps: Open your HandyPay app and ta...
Need to change your account information? It’s easy to do it right in your HandyPay app: Tap on Menu Then on Settings and Personal details From there, you can change your mobile number, addres...
The most common reasons that you card top-up didn’t go through are: The card details were wrong (for example the expiry date, CVV or name on the card) There wasn’t enough money in the account y...