Using our services

Instant Bank Transfer

• What banks are supported for an instant bank transfer?
• What are the benefits of Instant bank transfers and is it safe?
• Who can make instant bank transfers?
• What is an instant bank transfer and how does it work?

Living in France

• What documents do I need to keep my French IBAN open?
• Where and in which format do I need to send my documents?
• Why has my account been suspended?
• How can I unblock my account?
• Can I still make payments or use my card once my account is suspended?
• How can I get access to my money?

See all 12 articles

Account Access

• How do I access my account from a new phone?

Account Protection

• How can I protect my account?

Cash Top-ups

• Are there limits on cash top-ups?
• How can I top up in cash with Paysafecash?
• How do I top-up my account with cash?
• I've forgotten my Paysafecash password
• What should I do if my Paysafecash top-up hasn't arrived my account?
• Where do I find my PaySafe cash barcode?

Card Payments

• The ATM didn't give me cash but it's still deducted from my balance
• What are the limits on my card?
• What should I do if I notice an unauthorised transaction on my card or account?
• Why did my online purchase fail?
• Why hasn't my card refund arrived yet?
• Why is my card payment still pending?

Physical Cards

• Where can I use my card?
• How do I activate my card?
• What should I do if my card gets stuck in an ATM?
• My card hasn't arrived yet
• How do I replace my expiring/expired card?
• How do I cancel my card?

Personal Account

• What are the limits on my account?
• How do I get my account statement?
• How can I close my account?
• Why have you blocked my account?
• Why have you closed my account?
• What are savings pots?

See all 9 articles

Personal Information

• How do I change my account information?
• My account is locked and I can't access it
• What do I do if I've forgotten my password?

Card Top-ups

• Are there limits on card top-ups?
• How do I top up my account with a debit card?
• Why did my card top-up fail?

Direct Debits

• How do I cancel a Direct Debit?
• How do I set up a Direct Debit?

Virtual Cards

• What is a virtual card?
• How do I create a virtual card?
• How do I cancel my virtual card?

Business Account

• Who can open a Business account?
• How much will I have to pay for a Business Account?
• Can I hold more than one currency on my Business account?
• What are the limits of my business account?
• Can I open a business account for more than one company?
• Can I open a business account if I am a sole trader?

See all 7 articles

SOFORT

• What is Sofort and how does it work?

Making a Payment

• What if I think I’ve been a victim of fraud or a scam?
• How do I send a money transfer?
• Can I send money internationally?
• How can I make a payment in RON from my GBP or EUR account?
• Why is my transfer still pending?
• What happens if I make a payment to the wrong person or wrong account?

Card Security

• What should I do if my card is lost or stolen?
• How do I authorise online transactions with 3D Secure?
• What happens if I enter the wrong card details?
• How do I see or change my card PIN?

Joint Account

• Who can open a Joint Account?
• What can I do with my Joint account?
• How do I order my joint account cards?

Pricing

• What pricing plans do you offer?
• What are allowances?
• How can I see or change my card PIN?
• What happens if I don't have enough funds in my account to cover the monthly fee?
• How can I request a refund of my monthly fee?

Recurring Payment

• How do I set up a recurring payment?
• How do I cancel a recurring payment?

Top-ups

• How long will money I've been sent take to arrive in my account?

Brexit

• Will I still be able to hold a secondary GBP, EUR or RON, for free?
• I live in the EEA, why can't I open a GBP account?
• Will my account still work after Brexit?
• Why is my account being transferred to an EU license partner?
• Will my GBP account work after the end of the Brexit transition period?
• Will my EUR account work after the end of the Brexit transition period?

See all 8 articles