You can cancel a recurring payment from your HandyPay app. All you need to do is: Click on the Pay tab from the home screen Click on Recurring from the menu at the top to see all recurring paym...
It’s simple! All you need to do to get started is head to the Home screen in your HandyPay app and choose the Pay option on the bottom menu. To pay someone who you've sent money to before or someon...
If you’ve entered the wrong PIN or CVC for your card, don’t worry! Here’s what will happen: If you’ve entered the wrong PIN at the point of sale or at an ATM, we’ll temporarily block all payments...
We set our allowances to give you free use of some account features up to a certain limit per month. Once you’ve used your free allowance, we’ll apply a fee to your usage after that, as described i...
If you enter the wrong app password more than 3 times, we’ll temporarily lock your access to the app. To unlock it, you'll need to follow these steps: Tap Forgot on the main screen of the app whe...
Depending on the currency of your account and the type of plan you’ve chosen, there are different limits for how much you can top up and on how many top-ups you can make in a certain period. You c...
You can cancel a Direct Debit directly in your HandyPay app. All you need to do is: Press Explore on the main screen Select Direct Debits Choose the one you want to cancel Cancelling Direct...
Setting up your virtual card is simple and free. You can do it in just a couple of steps, directly on the HandyPay app: Open your HandyPay app and head to the Card tab Swipe left to the Virtual...
Right now, we offer one pricing plan for our business accounts, which includes tailored allowances for ATM withdrawals, cash top-ups and foreign currency spending. You can find more information on ...
You can send the documents you need (see here) to us at documents@monese.com or as a reply to the email we sent you. If you received an in-app message from us, you can also upload your documents ...