Our saving pots are a great way to put money aside, keeping it separate from your main account. You can create pots for your EUR, GBP, RON, business or joint accounts. We don’t offer any interest o...
If you live in the UK: Yes! Your RON account will continue to work after Brexit and there won't be any changes to how your account and card works. Your account will be issued by our licensin...
If you accidentally sent money to someone you know we strongly recommend that you contact them, because it might be the fastest way to get the money back into your account. If you sent money to th...
Yes, it’s easy to create invoices directly through your HandyPay app – and it’s completely free! Using your Business account, all you need to do is: Open your HandyPay app, Tap More, at the bot...
If someone sends you money after your account has been suspended, it will either not be processed or be returned back to the sender automatically. The time this takes will vary based on the type...
Unfortunately, card refunds are out of our control and you’ll need to contact the merchant directly to get an estimated refund time. In most cases, card refunds usually arrive within 5-10 working d...
Depending on the reasons you’d like to cancel your card, there are several ways of doing so. If you've lost, damaged or had your card stolen, we advise you to immediately block your card and reques...
It’s easy to check your balance from the home screen of your HandyPay app. And what’s more, you can even check your balance without opening your HandyPay app! To do this, simply: In your HandyPay...
If you get a new account number starting with BE or FR, you’ll still be able to receive payments to your original account number (starting with GB). Even so, we recommend that you use your new acco...
Yes, if we’ve suspended your account after 31 October, you can still send us the documents we need to get it back up and running. You can check the full list of documents you need to send us her...