If you don't have enough money in your account, you might go into a negative balance when a transaction you’ve made isn’t processed until later on. The most common situations when this can happen a...
No, unfortunately you won’t be able to access your accounts, including any of the following: EUR accounts (either GBP, BE or FRA IBAN) GBP accounts RON accounts Saving Pots Joint Accounts Busine...
With your HandyPay account, it's easy to stay on top of your spending and know exactly where your money is going, by managing it in your app. Within the app you can: Choose the spending category ...
We’re sorry to hear your account was suspended. A likely reason is that we weren’t able to verify your identity in line with the local requirements. Unfortunately we can’t go into any further detai...
Yes! As long as you have the right documents for the account you’d like to open, you’ll be able to open a new account with us. This means that if you live in France, we’ll still need the same do...
No, if you move to another country, your account won’t be closed. Remember: if you move to the UK or any EEA country, make sure to update your address in your HandyPay app to avoid any potential...