To keep your account safe and secure, you can only see your card PIN when you’re in your HandyPay app. We’ll never send it with your card or display it anywhere else. To see it, you just need to: ...
Your card PIN is only ever available inside your HandyPay app; we don’t send it with your card or display it anywhere else. To see your card PIN, follow these steps: Open your HandyPay app and ta...
Need to change your account information? It’s easy to do it right in your HandyPay app: Tap on Menu Then on Settings and Personal details From there, you can change your mobile number, addres...
The most common reasons that you card top-up didn’t go through are: The card details were wrong (for example the expiry date, CVV or name on the card) There wasn’t enough money in the account y...
For your security and peace of mind, you can lock your virtual card at any time in your HandyPay app. You just need to follow these steps: Open your HandyPay app and head to the Card tab Swipe ...
Right now, we only offer our business accounts to UK Companies House registered companies, which means that we only offer them in GBP and no other currencies. Check out our business accounts page (...
Your account may have been suspended if you weren’t able to send us the documents we needed to keep it open by 31 October. Don’t worry, you can still send us the documents we need. You can check...
To top up in cash through Paysafecash, here’s what you need to do: Step 1: Open your app, tap Add money and find the Paysafecash option Step 2: Once you’ve selected this, choose the amount you want...
If you see a pending card transaction in your account, don’t worry! These are completely normal. Pending card transactions are payments that you’ve authorised, but are still waiting to be approved ...
We’d be sorry to see you go! Before closing your account, consider contacting our Customer Services to see if there’s anything we can help you with. If you’d still like to close your account after ...