Yes! It’s easy to send money internationally with us. Check out our money transfers page for our current list of where you can send to. The currency must match the destination country, for example ...
If you don’t have enough money in your account to cover the monthly fee, you’ll need to top up your account as soon as possible so that it can go through.
When we open your business account, it’ll have a default maximum account balance of £50,000. After 3 months, you can apply for a higher limit of up to £100,000. We’ll base our decision of whether t...
If you didn’t manage to send us the documents we need before the 31 October deadline, you can still send us them to help unblock your account. You can check the full list of documents you need to...
After you create a Paysafecash barcode (find out how - here), you should receive it to your email address or be able to download it. If you don’t, all you need to do is create a new barcode and th...
If your payment for something you’re buying online didn’t go through, there are a number of reasons it could be: You don’t have enough money in your account You entered the wrong CVC code more ...
When situations like this happen, most ATM companies won’t return your card for security reasons. If this happens to you, we recommend that you immediately block your card and request a replacement...
We understand that it can be frustrating, but if we’ve placed a block on your account it’s usually for a very good reason – and we can’t always share that information with you. With everything we d...
If you live in the UK: If you have a GBP account and live in the UK, there won’t be any changes to how your card or account works. Your account will still be regulated by the FCA and issued in the...
You can still do this from your HandyPay app however we now require the address of the person you are sending money to. You’ll be prompted in your HandyPay app for this information when you make a ...