If this happens, don't worry! It's likely that the money deducted from your balance is only as an authorisation and will be automatically refunded back to you. This is unfortunately out of our cont...
The delivery date of your card will depend on where you live: If you live in the UK, the delivery date is usually 3 to 5 business days If you live anywhere else in the EEA, the delivery can tak...
Sometimes, we may decide to close your account. If this happens, your account will be closed for good and you won’t be able to reopen it or have another account with us. We know this is frustrating...
Yes! We’ve been working hard to make sure that your EUR account will still work after 31 December 2020. After that: You’ll still be able to spend, send and receive money You’ll still be able t...
If you’re sending or waiting to receive money, it might sometimes take longer than usual. Keep in mind that transfers always depend on the other bank’s processing times. You should also consider th...
If you’re a sole trader, you can use your HandyPay personal account for all your sole trader activities without needing to open a business account. This is because you're not legally required to op...
If we’ve suspended your account, you’ll need to send us the documents we need before we can get your account back up and running. Unfortunately if you don’t have these documents, you’ll need to c...
When you top up with cash using Paysafecash, your HandyPay balance should be updated within 15 minutes of you doing so. If your money hasn’t arrived in your HandyPay account after 6 hours, you'll n...
If you don’t recognise a transaction in your account and think your card's been used without your permission, the first thing you should do before getting in touch with us is to lock your card. You...
Starting from 60 days before expiry, we’ll send you reminders (usually through push message or email) that your card is about to expire and you need to replace it. It’s free to request a replacemen...