If we’ve suspended your account, you’ll need to send us the documents we need before we can get your account back up and running. Unfortunately if you don’t have these documents, you’ll need to c...
When you top up with cash using Paysafecash, your HandyPay balance should be updated within 15 minutes of you doing so. If your money hasn’t arrived in your HandyPay account after 6 hours, you'll n...
If you don’t recognise a transaction in your account and think your card's been used without your permission, the first thing you should do before getting in touch with us is to lock your card. You...
Starting from 60 days before expiry, we’ll send you reminders (usually through push message or email) that your card is about to expire and you need to replace it. It’s free to request a replacemen...
Our saving pots are a great way to put money aside, keeping it separate from your main account. You can create pots for your EUR, GBP, RON, business or joint accounts. We don’t offer any interest o...
If you live in the UK: Yes! Your RON account will continue to work after Brexit and there won't be any changes to how your account and card works. Your account will be issued by our licensin...
If you accidentally sent money to someone you know we strongly recommend that you contact them, because it might be the fastest way to get the money back into your account. If you sent money to th...
Yes, it’s easy to create invoices directly through your HandyPay app – and it’s completely free! Using your Business account, all you need to do is: Open your HandyPay app, Tap More, at the bot...
If someone sends you money after your account has been suspended, it will either not be processed or be returned back to the sender automatically. The time this takes will vary based on the type...
Unfortunately, card refunds are out of our control and you’ll need to contact the merchant directly to get an estimated refund time. In most cases, card refunds usually arrive within 5-10 working d...