Depending on the reasons you’d like to cancel your card, there are several ways of doing so. If you've lost, damaged or had your card stolen, we advise you to immediately block your card and reques...
It’s easy to check your balance from the home screen of your HandyPay app. And what’s more, you can even check your balance without opening your HandyPay app! To do this, simply: In your HandyPay...
If you get a new account number starting with BE or FR, you’ll still be able to receive payments to your original account number (starting with GB). Even so, we recommend that you use your new acco...
Yes, if we’ve suspended your account after 31 October, you can still send us the documents we need to get it back up and running. You can check the full list of documents you need to send us her...
If you don't have enough money in your account, you might go into a negative balance when a transaction you’ve made isn’t processed until later on. The most common situations when this can happen a...
No, unfortunately you won’t be able to access your accounts, including any of the following: EUR accounts (either GBP, BE or FRA IBAN) GBP accounts RON accounts Saving Pots Joint Accounts Busine...
With your HandyPay account, it's easy to stay on top of your spending and know exactly where your money is going, by managing it in your app. Within the app you can: Choose the spending category ...
We’re sorry to hear your account was suspended. A likely reason is that we weren’t able to verify your identity in line with the local requirements. Unfortunately we can’t go into any further detai...
Yes! As long as you have the right documents for the account you’d like to open, you’ll be able to open a new account with us. This means that if you live in France, we’ll still need the same do...
No, if you move to another country, your account won’t be closed. Remember: if you move to the UK or any EEA country, make sure to update your address in your HandyPay app to avoid any potential...