John Smith
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Recent activity by John Smith-
Can I use my multi-currency IBAN for local payments?
Your multi-currency IBAN won't work for domestic payments ─ any incoming payment will fail, and be returned to the sender.If you want to receive money in the currency of your HandyFin account, it's...
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Does the sender need my HandyFin ID when making an international payment to my HandyFin account?
Previously, anyone sending you money internationally had to include your HandyFin ID in the reference field of the payment to make sure it reaches us successfully.Now, because your new multi-curren...
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Where can I see my multi-currency IBAN (international bank account number)?
You can see your multi-currency IBAN alongside the currency account you've chosen to link it to.For example, if you link your multi-currency IBAN to your GBP account, we'll show these details along...
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How much does it cost to receive international payments with HandyFin?
Your multi-currency IBAN comes with a low annual subscription fee. In addition to this annual fee, we also charge a transaction fee for any incoming international payments you receive. The annual s...
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How do I receive money using my multi-currency IBAN?
When you need to recieve an international payment, all you need to do is share your multi-currency IBAN with the person sending you money.Some banks might ask for some extra details like your name,...
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My account is locked and I can't access it
If you enter the wrong app password more than 3 times, we’ll temporarily lock your access to the app. To unlock it, you'll need to follow these steps:1. Choose 'Verify identity' or 'Forgot?' in you...
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How do I change my account information?
Need to change your account information? It’s easy to do it right in your HandyFin app: Tap on Menu Then on Settings and Personal details From there, you can change your mobile number, addres...
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Why did my card top-up fail?
The most common reasons that you card top-up didn’t go through are: The card details were wrong (for example the expiry date, CVV or name on the card) There wasn’t enough money in the account y...
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How do I top up my account with a debit card?
It’s easy to top up your account instantly by using one of your other debit cards issued by Visa or Mastercard. Here’s how: Open the HandyFin app on your phone From the Home menu, choose Add mo...
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How do I cancel my virtual card?
For your security and peace of mind, you can lock your virtual card at any time in your HandyFin app. You just need to follow these steps: Open your HandyFin app and head to the Card tab Swipe ...