John Smith
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Recent activity by John Smith-
What pricing plans do you offer?
Right now, we offer different pricing plans to help you find the one that suits your needs. Our flexible pricing means you can choose the right plan for you. We’ll never tie you into anything, so y...
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I've changed my mind. Can I cancel my subscription?
You can cancel your multi-currency IBAN subscription at any time.To do this, follow these steps:1. Open your HandyFin app and go to the Explore tab2. Select 'Details' and scroll to the bottom of th...
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I've changed my pricing plan – will this change my multi-currency IBAN subscription fee?
When you sign up for a multi-currency IBAN, you pay an annual fee at the time you subscribe, which lasts for one year. If you change pricing plan after this, your subscription fee will be different...
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I've cancelled my multi-currency IBAN subscription, but I want to start using it again. What do I do?
If you've cancelled your subscription, but it hasn't expired yet, it's easy to activate it again.1. Open your HandyFin app and go to the Explore tab2. From there, tap 'Details' to see your internat...
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My multi-currency IBAN has expired. What happens to it once I renew the subscription?
If your subscription has expired, it's easy to renew it. 1. Open your HandyFin app on the Explore tab2. Select Add money and choose the country you want to receive the payment from3. Our system wil...
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Will HandyFin take the multi-currency IBAN subscription fee automatically every year? What if I don't have enough money in my account?
We'll send you an email 7 days before your subscription expires to remind you. If you'd like to continue with the subscription, just make sure you have enough money in your HandyFin account on the ...
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Where can I see the details of my subscription and my personal multi-currency IBAN details?
Once you've subscribed for a multi-currency IBAN, you can find your IBAN & BIC details in your HandyFin app alongside your account details. You can also see them if you follow the Add Money / Bank ...
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If I make an outgoing international transfer from my HandyFin account, will my name be shown as the sender?
Yes, your name will be shown as the sender.This is because the multi-currency IBAN for international transfers is personalized, which means it has your name as the account holder.
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My international payment hasn't arrived yet. What should I do?
With any incoming payment, we unfortunately don't know the status of the payment until it reaches us. But don't worry ─ as soon as we receive it, we'll convert the transfer into your chosen HandyFi...
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How long does it take to receive money from abroad?
This depends on several factors like where the money is sent from, and which bank the sender is using.In general, international payments take 2-5 working days to arrive but the sender should be abl...