John Smith

If you’ve entered the wrong PIN or CVC for your card, don’t worry! Here’s what will happen: If you’ve entered the wrong PIN at the point of sale or at an ATM, we’ll temporarily block all payments...

To block your card with help of our interactive voice response (IVR) service, simply call us on +44 1706 304001. This service is available in English, French, German, Italian, Portuguese, Romanian ...

3D Secure is a service that helps protect you while shopping online. When you buy something, the service will send a notification to your HandyFin app, asking you to log in and approve the payment ...

If you lose your card, it’s stolen or gets stuck in an ATM, we advise you to immediately block your card in the app and request a replacement. You can block and cancel your card by following these ...

With your joint account, you can do almost all the same things that you can do with your HandyFin personal account. That includes: Sending and receive payments using your unique account details ...

You can open a HandyFin joint account with someone as long as each of you has a GBP or EUR currency account with us. Customers in the UK can't open a joint account with EEA-based customers and vice...

To order your joint account card, head to the Card section on each joint account. After you’ve paid the delivery fee for each card, we should deliver them to you within 2-5 business days in the UK ...

After you choose our annual subscription plan, you have 2 weeks to let us know that you’d like to cancel and receive a refund of your subscription. You can do this by reaching out to our Support te...

If you don’t have enough money in your account to cover the monthly fee, you’ll need to top up your account as soon as possible so that it can go through.

We set our allowances to give you free use of some account features up to a certain limit per month. Once you’ve used your free allowance, we’ll apply a fee to your usage after that, as described i...