John Smith

Sometimes, we may decide to close your account. If this happens, your account will be closed for good and you won’t be able to reopen it or have another account with us. We know this is frustrating...

We understand that it can be frustrating, but if we’ve placed a block on your account it’s usually for a very good reason – and we can’t always share that information with you. With everything we d...

We’d be sorry to see you go! Before closing your account, consider contacting our Customer Services to see if there’s anything we can help you with. If you’d still like to close your account after ...

You can download your account and transaction statements in both PDF and Excel formats from your HandyFin app any time that you need. To download your account statement: Open your HandyFin app ...

The limits on your account will depend on the type of account you have and the local rules applied to that account. Depending on the currency of your account (GBP, EUR or RON) or the plan you choos...

Once your HandyFin card arrives in the post, you’ll need to activate it before you start using it. To do this, just open your HandyFin app, head to the Card section, tap on Activate and type in the...

If your address is in the UK, your HandyFin card will usually arrive 3-5 business days after your order it. If your address is anywhere else in the European Economic area, it'll usually take up to ...

It’s easy to order your HandyFin card and get it delivered to your home address. All you need to do is head to your app and select Card and then Order a debit card. Before you confirm, make sure to...

There are plenty of ways to top up your account! Here’s how to see them in your HandyFin app: Step 1: Open the HandyFin app on your phone Step 2: From the Home menu, choose Add Money Step 3: ...

After you open your account and verify your address, you can start using your account right away! While you wait for your card to arrive, you can even set up a virtual card to start spending straig...