John Smith

No, once your account is suspended, you won’t be able to use our typical account features. This includes: Making and receiving bank transfers and card payments Viewing your card PIN Blocking or ...

Here you can check which documents you need to send us, depending on where you live. If you’re not a national of the UK or any European Economic Area (EEA) country, you’ll need to send us the fo...

We’re always working to improve our app with cool new features and better ways of working. When we release a new app update, your phone will usually update to the new version automatically – but if...

Technically, yes, you can log into your account on someone else’s device, but we don’t recommend it. Doing this can put you, your account and your privacy at a high risk, and you won't be fully pr...

It’s easy to link the new phone to your HandyFin account – just follow these steps: Open your HandyFin app and tap ‘Log in’ or ‘I have an account’ Enter your email address, as registered with ...

To keep your account safe and secure, there are plenty of things you can do! Here are a few of our top tips to help you do just that: Sign up to HandyFin using your own phone, not someone else’s ...

After you create a Paysafecash barcode (find out how - here), you should receive it to your email address or be able to download it. If you don’t, all you need to do is create a new barcode and th...

When you top up with cash using Paysafecash, your HandyFin balance should be updated within 15 minutes of you doing so. If your money hasn’t arrived in your HandyFin account after 6 hours, you'll n...

If you’ve forgotten your Paysafecash password, you’ll need to contact Paysafecash directly to reset it and create a new one. You can do this at https://www.paysafe.com/support/.

Depending on which currency account you have, there are different ways of topping up your account with cash. To check which options are available with your account, all you need to do is: Open th...