John Smith

You can find all our upcoming maintenance or updates on any incidents that are affecting HandyFin services on our status page here.

If you received an SMS, please see the below message: Important update on your account As you may be aware, we previously removed access to your HandyFin app, meaning you can no longer use it.We'...

If you received an SMS, please see the below message: Important information about your account As a regulated financial institution, we continually look at how our customers use our services. Thi...

If you received an SMS, please see the below message: Important update to your account Your HandyFin GBP account is provided by PrePay Technologies Limited (PPT) who is the e-money and card issue...

No, if you move to another country, your account won’t be closed. Remember: if you move to the UK or any EEA country, make sure to update your address in your HandyFin app to avoid any potential...

Yes! As long as you have the right documents for the account you’d like to open, you’ll be able to open a new account with us. This means that if you live in France, we’ll still need the same do...

We’re sorry to hear your account was suspended. A likely reason is that we weren’t able to verify your identity in line with the local requirements. Unfortunately we can’t go into any further detai...

No, unfortunately you won’t be able to access your accounts, including any of the following: EUR accounts (either GBP, BE or FRA IBAN) GBP accounts RON accounts Saving Pots Joint Accounts Busine...

Yes, if we’ve suspended your account after 31 October, you can still send us the documents we need to get it back up and running. You can check the full list of documents you need to send us her...

If someone sends you money after your account has been suspended, it will either not be processed or be returned back to the sender automatically. The time this takes will vary based on the type...