How can I get access to my money?

If we’ve suspended your account, you’ll need to send us the documents we need before we can get your account back up and running.

Unfortunately if you don’t have these documents, you’ll need to contact our support team and ask them to close your account permanently. 

As part of this, you can tell us alternative bank details of where we can send your money. This should be a EUR or GBP account based within the EEA.

Just let us know:

• The account holder’s name
• The account number
• The sort code or BIC depending on the account currency