Why has my account been suspended?

Your account may have been suspended if you weren’t able to send us the documents we needed to keep it open by 31 October.

Don’t worry, you can still send us the documents we need. You can check the full list of documents you need to send us here, and where best to send them here

If you’ve already sent us documents and your account was still suspended, then we’ll be in touch as soon as possible with an update.