Using our services

Brexit

• Will my original account number still work?
• Will my RON account work after the end of the Brexit transition period?
• Will my EUR account work after the end of the Brexit transition period?
• Will my GBP account work after the end of the Brexit transition period?
• Will HandyPay still operate in the EU after Brexit?
• Why is my account being transferred to an EU license partner?

See all 9 articles

Top-ups

• How long will money I've been sent take to arrive in my account?

Recurring Payment

• How do I cancel a recurring payment?
• How do I set up a recurring payment?

Pricing

• How can I request a refund of my monthly fee?
• What happens if I don't have enough funds in my account to cover the monthly fee?
• How can I see or change my card PIN?
• What are allowances?
• What pricing plans do you offer?

Joint Account

• How do I order my joint account cards?
• What can I do with my Joint account?
• Who can open a Joint Account?

Card Security

• How do I see or change my card PIN?
• What happens if I enter the wrong card details?
• How do I authorise online transactions with 3D Secure?
• What should I do if my card is lost or stolen?
• How can I block my HandyPay card with IVR?

Making a Payment

• What happens if I make a payment to the wrong person or wrong account?
• Why is my transfer still pending?
• How can I make a payment in RON from my GBP or EUR account?
• Can I send money internationally?
• How long does a HandyPay transfer take to reach the destination?
• How do I send a money transfer?

See all 7 articles

SOFORT

• What is Sofort and how does it work?

Business Account

• Can I create an invoice from my business account?
• Can I open a business account if I am a sole trader?
• Can I open a business account for more than one company?
• What are the limits of my business account?
• Can I hold more than one currency on my Business account?
• How much will I have to pay for a Business Account?

See all 7 articles

Virtual Cards

• How do I cancel my virtual card?
• How do I create a virtual card?
• What is a virtual card?

Direct Debits

• How do I set up a Direct Debit?
• How do I cancel a Direct Debit?

Card Top-ups

• Why did my card top-up fail?
• How do I top up my account with a debit card?
• Are there limits on card top-ups?

Personal Information

• What do I do if I've forgotten my password?
• My account is locked and I can't access it
• How do I change my account information?

Personal Account

• Can I have more than one account with HandyPay?
• How do I check my spendings on the app?
• Why is my account balance negative?
• How do I check my account balance?
• What are savings pots?
• Why have you closed my account?

See all 10 articles

Physical Cards

• How do I cancel my card?
• How do I replace my expiring/expired card?
• My card hasn't arrived yet
• What should I do if my card gets stuck in an ATM?
• How do I activate my card?
• Where can I use my card?

Card Payments

• Why is my card payment still pending?
• Why hasn't my card refund arrived yet?
• Why did my online purchase fail?
• What should I do if I notice an unauthorised transaction on my card or account?
• What are the limits on my card?
• The ATM didn't give me cash but it's still deducted from my balance

See all 7 articles

Cash Top-ups

• Where do I find my PaySafe cash barcode?
• What should I do if my Paysafecash top-up hasn't arrived my account?
• I've forgotten my Paysafecash password
• How do I top-up my account with cash?
• How can I top up in cash with Paysafecash?
• Are there limits on cash top-ups?

Account Protection

• How can I protect my account?

Account Access

• How do I update my HandyPay app?
• Can I sign up or login to HandyPay using someone else's mobile device?
• How do I access my account from a new phone?

Living in France

• Will my account be closed if I move to another country?
• Will I be able to open a new account?
• Why was my account suspended after I sent my documents?
• Will I still be able to access my GBP account or other currency accounts?
• Can I still send documents to unblock my account after 31 October?
• What happens if someone sends me money after 31 October?

See all 12 articles

Instant Bank Transfer

• What is an instant bank transfer and how does it work?
• Who can make instant bank transfers?
• What are the benefits of Instant bank transfers and is it safe?
• What banks are supported for an instant bank transfer?