Why was my account suspended after I sent my documents?

We’re sorry to hear your account was suspended. A likely reason is that we weren’t able to verify your identity in line with the local requirements. Unfortunately we can’t go into any further details about individual account closures.

If you have any remaining money in your account, make sure to contact our support team to give them alternative bank details of where we can send your money. This should be a EUR or GBP account based within the EEA.

Just let us know:

• The account holder’s name
• The account number
• The sort code or BIC depending on the account currency