John Smith

You can cancel a Direct Debit directly in your HandyFin app. All you need to do is: Press Explore on the main screen Select Direct Debits Choose the one you want to cancel Cancelling Direct...

Sofort is a service is operated by Sofort GmbH, which is part of the Klarna Group. With Sofort, you can top up your HandyFin EUR account straight from the app, through one of your other bank accoun...

If you see a pending card transaction in your account, don’t worry! These are completely normal. Pending card transactions are payments that you’ve authorised, but are still waiting to be approved ...

Unfortunately, card refunds are out of our control and you’ll need to contact the merchant directly to get an estimated refund time. In most cases, card refunds usually arrive within 5-10 working d...

If your payment for something you’re buying online didn’t go through, there are a number of reasons it could be: You don’t have enough money in your account You entered the wrong CVC code more ...

If you don’t recognise a transaction in your account and think your card's been used without your permission, the first thing you should do before getting in touch with us is to lock your card. You...

Depending on the type of account you have and the country you live in, the limits for your card will be different. You can check out our most up to date limits on our pricing page here or in our Te...

If this happens, don't worry! It's likely that the money deducted from your balance is only as an authorisation and will be automatically refunded back to you. This is unfortunately out of our cont...

There are some types of transactions that you can’t use your HandyFin card to pay for (and we may need to block your card if you do). These are: Dating and escort services, including advertising ...

To keep your account safe and secure, you can only see your card PIN when you’re in your HandyFin app. We’ll never send it with your card or display it anywhere else. To see it, you just need to: ...