What should I do if I’m unhappy with the outcome of my claim?

If you’ve received a resolution for your claim that you’re not happy with, or if you are not happy with the provision of this insurance, you can contact Qover at [e-mail] or [phone]. Make sure to prepare your claim details to speed up the process.

If you’re still unhappy with the resolution after receiving the final response from Qover or after eight weeks from raising your complaint, you may be able to approach the Financial Ombudsman Service for assistance. Any approach to the Financial Ombudsman Service must be made within six months of Qover’s final response.