Returns and refunds

1 -  Return Process Requirements

● Proof of purchase ( Order number - bill - etc... )

● The reason for return must be identical to the terms of returns to be accepted ( please review the conditions in the table found below )

● You need to contact our customer service or submit the return request from the website during the 48 hours from receiving the product if it is different from the displayed specification or different in value from what has been mentioned on the website, the return should include all the products in addition to the free gifts attached " if any has been sent " and if not all the products are returned, the return process will be rejected.

● We will examine the product in question for return and if it turns out not to the existence of any damage resulting from misuse, we will recover the value of the product and will be answered during a maximum  period of  3-5 days from receipt of the product, and all will be set by sending a message on the phone or email your own.

● During the process of examining the product you want to return, if we find that it’s identical to the reason mentioned in your request, the recovery value will not be returned to you and the product will be sent back with the endurance value of the expenses of shipping.

2-  Terms and reasons for returning products 

● Shows the following table Raneen.com policy of return and replacement by category of each product.

Reasons for return and exchange	Possibility of return and exchange	Return Terms
Receipt of the wrong product or receipt of the product is not as has been described in the site, or the product is damaged	The customer has the right to return within 48 hours  In cases of receiving a wrong product, it is also entitled to return within 30  days if the products are damaged	The product has not been used before, and it is in its original condition with its original packaging and includes all tags Electronics : accept only in the case if the opened product is very different from the description or the image displayed
If the customers changed their mind in the purchase	The client has the right to return during (14) days of receipt except in the case of the products that are nonrefundable	Fashion The return will be accepted if the opened product has its original label All other categories Only in its original condition and it includes all the accessories

Non - returnable products

● Underwear - Footwear - Personal care products ( products subject to the conditions of health ) - Digital products - mobile phones but in case there is a defect apparent in manufacturing then it can be returned - any consumable material or a material that has been used or installed in something else -  some products for children such as ( bites - towels and napkins health ) -  accessories  such as ( cables , chargers , batteries ...) in case opened.

● Products that are already used or the client caused a harm to or become in a different case from what was received.

3- When can Raneen.com Return Products

● All products sold on Raneen.Com,  can be returned during the 30 days from the date of receipt in case there is damage to the product .

● If passed on the purchase of the product more than 30 days will not be able to return the product and in this case is to communicate with the producer directly    

4- How to refund the value of purchases

● For products that have been received, we will return the full value of the product subjected to return. 

Applies it to the following cases : -

● Defective products or that previously mentioned in the terms of the return   .

● If the reason for the return appeared to be an error from Raneen.Com in the description or a problem with the product sent .

● In case the customer cancels the purchase order, he is entitled to refund the purchase order in full amount, according to the method of payment.

Refund Methods:-

First: If the payment method is a credit/debit card.

If the payment was done by credit or debit credit, we will refund the amount paid to the card and the period varies from bank to another, please review the service clients for the Bank of yours.

Second: If the payment method is cash on delivery.

● If the "payment is cash on delivery" we will credit the amount to your account on Raneen.Com and you have the right to use the amount credited for six months as a maximum period, you can use the balance on your account with Raneen.Com either to be conducted from new purchases or to ask for balance transfer from Raneen.com to your bank account with bearing Raneen.Com the transfer commission or the customer himself transfers the amount to his own bank account.

● In accordance with the policy of protection of the money deposited in the wallet, The name on the bank account must be the same name located on the wallet on Raneen.com

Third:- Managing the balance on your account with Raneen.com to complete the order:- 

● If the order value is equal to or less than the balance available on your account, the system will deduct the amount of payment from the balance available automatically.

● If the order value is higher than the balance available on your account, you can choose the method of payment via the internet  (credit card / promo code) to pay the difference, the system will deduct the value available from the balance and the rest will be eligible for payment.

● Note : You can't  combine the cash on delivery payment method with the balance available on your account if the value of the order is higher than the balance in your wallet.

● You can also withdraw the amount to your bank in the Republic of Egypt, please note that the minimum value of the withdrawal is 1.00 Egyptian pounds, only one withdrawal request is allowed per day.

5- Partial refund

● There are some cases that we only do a partial refund for :- 

  a. A book that we can see a clear sign of use.

  b. A program or video game that has been opened on VHS or DVD.

  c. Any item that is not in its original condition or parts are damaged or missing, for reasons not related to Raneen.com.

6- How to contact us for return and exchange:

●  You can contact with us via e - mail, social media channels or request the return or the exchange on the website or contact us at (16113)

●  Disclaimer : In all cases, if our return policy didn’t cover any type of returns we refer to the

Consumer Protection regulations.

Raneen.Com will not deal or offer any services or products to any of the countries of the Office of Control of the Assets of foreign (OFAC) Which imposes sanctions according to the Egyptian law.

May result in transactions multiple to migrations multiple to detect account holder card monthly .

Originally the refund of money is only through the payment method.