What doesn’t HandyPay Purchase Protection cover?

There are certain things that Purchase Protection doesn’t cover, which may lead to your claim being rejected. Rejected claims simply mean that you won’t get any financial aid for your claim.

Purchase Protection claims may get rejected if:

• On Classic: the theft or damage happens more than 90 days since the purchase date
• On Premium: the theft or damage happens more than 180 days since the purchase date
• If the item is also covered by another insurance policy
• If the item is lost rather than stolen
• If the claim may result in breaches of UN resolutions or trade or economic sanctions or other laws of the EU, UK or USA
• If the item has normal wear and tear
• If the item isn’t yet paid for in full
• If the damage doesn’t affect the functionality of the item
• If the damage is caused intentionally by you
• If the stolen item isn’t reported to the police within 48 hours
• In case of any fraudulent, dishonest or criminal act
• If you are not a UK resident
• If the claimed item is among exclusions such as: jewellery, stocks, antiques, animals, closing sale items, tickets, digital data, weapons, illegal drugs, consumable and perishable goods, food and beverages, books, goods purchased to be sold onwards or used for professional purposes – see policy documentation for full details.

For any claim, there is an excess of £50 which isn’t covered by our Purchase Protection, and a monthly 5% depreciation is deducted from the original value of the item after 3 months. See how depreciation is calculated here

To find out more, open your HandyPay app > go to Explore > tap on Purchase protection > scroll to the bottom of the page. You can also check the policy documentation here