What I need to make a Purchase Protection claim?

To make a claim, just head to your HandyPay app.

Simply go to the ‘Explore’ tab > tap on ‘Insurance’ > select Purchase protection and press ‘Start a claim’. From this point onwards, you just need to follow the instructions in your app.

Make sure to prepare any relevant documents you may have – you’ll see the exact list of documents you’ll need in the app while making your claim. Some examples that you may need are:

• Your invoice or receipt for the item
• A photo of the damaged item
• A police report in case of theft
• If your item isn’t a total loss, a copy of the invoice of the repair
• If the item can’t be repaired, you’ll need a formal statement from a repair shop