Personal Account
- What are the limits on my account?
- How do I get my account statement?
- How can I close my account?
- Why have you blocked my account?
- Why have you closed my account?
- What are savings pots?
Physical Cards
Making a Transfer
- What's considered a domestic payment?
- HandyFin has asked me to provide more information about my recent payment by filling a form. Is this secure?
- What's considered an international payment?
- What is SWIFT?
- What is a multi-currency IBAN / BIC?
- How can I be sure which account details to use to receive money?
Cash Top-ups
- Are there limits on cash top-ups?
- How can I top up in cash with Paysafecash?
- How can I use instant Post Office cash top-up?
- How do I top-up my account with cash?
- I've forgotten my Paysafecash password
- What should I do if my Paysafecash top-up hasn't arrived my account?
Account Protection
Account Access
Living in France
- Why was my account suspended after I sent my documents?
- What documents do I need to keep my French IBAN open?
- Can I still make payments or use my card once my account is suspended?
- What happens if someone sends me money after 31 October?
- Can I still send documents to unblock my account after 31 October?
- Will I still be able to access my GBP account or other currency accounts?
Support
Business Account
- Who can open a business account?
- How much does a business account cost?
- How can I sign up for a business account?
- What are the limits of my business account?
- How can I update information about my business?
- Can I open a business account if I am a sole trader?
Virtual Cards
Card Top-ups
Personal Information
International payments
- How do I receive money using my multi-currency IBAN?
- How much does it cost to receive international payments with HandyFin?
- Where can I see my multi-currency IBAN (international bank account number)?
- Does the sender need my HandyFin ID when making an international payment to my HandyFin account?
- Can I use my multi-currency IBAN for local payments?
- How long does it take to receive money from abroad?
Pricing
Joint Account
Card Security
Card Payments
- Are there any places I can't use my HandyFin card?
- The ATM didn't give me cash but it's still deducted from my balance
- What are the limits on my card?
- What should I do if I notice an unauthorised transaction on my card or account?
- Why did my online purchase fail?
- Why hasn't my card refund arrived yet?
SOFORT
Direct Debits
Recurring Payment
Top-ups
Brexit
- I live in the EEA, why can't I open a GBP account?
- Will I still be able to hold a secondary GBP, EUR or RON, for free?
- Will my account still work after Brexit?
- Why is my account being transferred to an EU license partner?
- Will HandyFin still operate in the EU after Brexit?
- Will my GBP account work after the end of the Brexit transition period?